Effective Date: 1st November 2025
Last Updated: 1st November 2025
Entity: A2D Eats Private Limited (“MyEats”, “we”, “our”, “us”)
Applies to: Myeats App, Myeats lite, and any platform operated under A2D Eats Pvt. Ltd.
At Myeats, we strive to provide a seamless food discovery and ordering experience. This Refund Policy outlines the conditions under which refunds may be issued for transactions made through the Myeats App.
All payments made by customers for food orders, table reservations, or takeaway orders are processed through Myeats using secure payment gateways (Razorpay, Cashfree, or HDFC Bank). Myeats then transfers the order amount to the respective restaurant partners as per settlement cycles.
Refunds are only applicable under specific circumstances such as:
Payment was deducted but the order was not received due to technical issues.
Restaurant unavailability or order rejection by the restaurant.
Duplicate transaction (accidental multiple payment for the same order).
Technical error in the MyEats App or payment gateway.
Wrong item or missing item, subject to investigation and restaurant confirmation.
Refunds will not be provided:
Once the restaurant has accepted and started preparing the order.
For dissatisfaction with food quality, taste, or portion size (these are the restaurant’s responsibility).
For user errors, such as ordering from the wrong restaurant or address.
Refunds are initiated by Myeats after verification, though certain cases may require coordination with the restaurant partner.
Refunds will be processed within 5–7 working days from the date of approval.
Refund amount will be credited through the original mode of payment unless otherwise requested.
Users can alternatively choose to receive Eatcoins instead of a direct refund.
In such cases, users may receive 1.2x the refund value in Eatcoins (e.g., ₹100 refund = ₹120 equivalent Eatcoins).
Eatcoins can be used for future transactions within the Myeats ecosystem and are non-transferable and non-refundable once credited.
Users can raise a refund request by:
Visiting the “Order Help” section in the Myeats App.
Selecting the respective order and providing details for refund.
Our team will notify users regarding the status of the request via WhatsApp, email, or in-app notifications.
Partial Refunds: In case of missing or incorrect items, a partial refund may be issued after review.
Promotional Codes and Discounts: Refunds will exclude any promotional discounts or offers applied during the original transaction.
Payment Gateway Delays: Myeats is not liable for delays caused by third-party gateways or banks during refund processing.
Myeats acts solely as a facilitator between users and restaurant partners.
We are not responsible for:
The preparation, taste, quality, or packaging of food.
Service delays or any issue arising from restaurant operations.
In such cases, Myeats will assist users in reaching an appropriate resolution with the restaurant, but shall not be held financially or legally liable.
Any attempt to make fraudulent refund claims or misuse this policy may result in:
Account suspension or permanent deactivation.
Denial of future refund requests.
Legal action under applicable laws.
For refund-related queries:
📱 In-app Help Section
📞 WhatsApp Support: https://wa.me/15557845519
This policy is governed by and construed in accordance with the laws of India, and subject to the jurisdiction of the courts in [Bhilwara, Rajasthan].