Effective Date: 1st November 2024
Last Updated: 1st November 2025
At A2D Eats Private Limited, accessible at https://a2deats.com (“Website”) and through our associated mobile and web applications (“Platform”), one of our highest priorities is protecting the privacy and personal data of our users and visitors (“you” or “your”).
This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using our Website, mobile application, or any service operated by A2D Eats (including Myeats App and EKMC Platform), you agree to the terms outlined in this policy.
We may collect and process the following categories of information:
When you interact with our platform (e.g., registering, ordering, contacting support, or subscribing), we may collect:
Name, email address, and mobile number
Location information (GPS or approximate location)
Payment details (processed securely through third-party gateways)
Restaurant or business information (for partners using EKMC or Myeats)
Communication preferences and user feedback
We automatically collect:
Internet Protocol (IP) address
Browser type and version
Device type, OS, and unique identifiers
Referring and exit pages, timestamps, and clicks
Log files for website analytics and fraud prevention
These data points help us understand platform performance and improve our services.
We use your information to:
Provide, maintain, and improve our services
Facilitate food orders, payments, and restaurant communication
Personalize your experience and show relevant recommendations
Manage account authentication and security
Handle payments and issue refunds (as per our Refund Policy)
Send transactional updates, notifications, and offers
Comply with legal and regulatory obligations under Indian law
We never sell or rent personal information to third parties.
Our website and apps use cookies, web beacons, and similar technologies to:
Remember your preferences
Analyze user behavior for performance and analytics
Improve marketing effectiveness
You may disable cookies in your browser settings; however, some parts of the platform may not function properly if you do so.
We may use trusted third-party tools and partners such as:
Payment Gateways: Razorpay, Cashfree, HDFC Bank
Analytics Tools: Google Analytics or similar services
Ad Networks and Social Media Plugins
These partners may use cookies or similar identifiers to serve ads or track conversions.
Please note that A2D Eats does not control or manage the cookies used by such third parties. You are encouraged to review their respective privacy policies for details.
We adopt industry-standard practices to safeguard your data, including:
Secure Socket Layer (SSL) encryption for all communications
Restricted access to personal information
Regular security audits and monitoring
While we strive to ensure data security, no online platform can guarantee complete safety. By using our services, you acknowledge and accept this risk.
We retain your personal data only for as long as necessary to:
Fulfill the purpose for which it was collected
Comply with applicable legal, accounting, or reporting requirements
Afterward, data may be securely anonymized or deleted.
Protecting children’s privacy online is important to us.
We do not knowingly collect personally identifiable information from children under 13 years of age.
If you believe your child has provided personal information, please contact us immediately at [email protected], and we will take steps to remove such data promptly.
As per Indian data protection principles (and in line with the Digital Personal Data Protection Act, 2023), you have the right to:
Access and review your personal information
Request correction or deletion of inaccurate data
Withdraw consent for processing (subject to contractual/legal limits)
Raise complaints regarding misuse or unauthorized access
Requests can be made by emailing [email protected].
Our Website and App may contain links to external sites not operated by us.
We are not responsible for the content or privacy practices of such third-party websites.
We encourage you to review their privacy policies before sharing any personal data.
A2D Eats reserves the right to update, revise, or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting the updated version on this page, and your continued use of our platform constitutes acceptance of those changes.
If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact us:
A2D Eats Private Limited
Shastri Nagar, Bhilwara, Rajasthan – 311001, India